Please see below for our terms of service. These apply to all clients who book an appointment or receive any service at Youth Lab.
+ CONFIRMATION OF APPOINTMENT
We will send you an appointment confirmation via email on the day of your booking. An SMS confirmation will also be sent 48 hours prior to your appointment. We ask that you respond to this SMS once you receive it by replying Yes or No.
+ RESERVATION FEE POLICY
For high demand appointment times (appointments after 5pm on weekdays and appointments on Saturday's) we require a $50 reservation fee to secure your appointment.
If you have purchased a package with us, then we do not require a $50 reservation fee.
+ CANCELLATION & NO SHOW POLICY
Every person’s time is valuable and we will do our utmost best to respect our client’s valuable time. Therefore, due to our commitment to providing the best possible experience for our clients, we ask that you provide us with at least 24 hours notice to reschedule or cancel appointments. Non-attendance at an appointment means the time cannot be allocated to another client.
Appointment late cancellation or no shows, without adequate reason will incur a $50 fee and if a reservation fee has already been paid, this will be forfeited.
If you have purchased a package with us, then in the event of a late cancellation (less than 24 hours) or a no show, a $50 fee will be applied to your account. You will have 48 hours to get in touch and pay the outstanding $50 fee.
If this $50 fee is not paid within 48 hours, then unfortunately we will have to deduct one full treatment from your package for the lost appointment time.
We understand that emergencies, illness and work difficulties happen but we please ask our clients to inform us if this is the case and to cancel an appointment at the earliest possible time. These conditions are at the discretion of management and exemptions may apply.
+ REFUND POLICY
Youth Lab has a 'no refund' policy on purchases of goods or services if you change your mind. Furthermore, our 'no refund' policy applies to medical procedures (including injectables) and dermal treatments and procedures.
Please note that our treatments, services and packages are not transferrable to other individuals and the cannot be swapped for other treatments or services. Furthermore, reservation fees typically are non-refundable but can remain on the system as a credit.
Refunds can be provided for retail items if remaining in original packaging and unused.
Payment is required on the day of appointment normally after the treatment has been provided. For higher cost treatments, payment may be required before the treatment is performed.
+ MINORS, CHILDREN & FRIENDS
Youth Lab is a procedural medical clinic, we ask that you do not bring any children. It is unsafe to have children in a procedural medical environment and our insurance does not allow it.
It is the responsibility of the client to supervise any children/minors. Youth Lab cannot not take any responsibility should anything happen to an unsupervised child. If you do bring a child to your appointment, you may not be allowed to have that appointment and may have to reschedule.
Please be aware that it is the policy of Youth Lab that we do not typically allow family and friends into the consultation and procedural rooms of the clinic . As we are a procedural medical clinic, only the client is allowed into the treatment room (unless cleared by the treating practitioner) to ensure they receive the best treatment possible.
+ UNDER 18 YEARS OLD
We do not treat clients for cosmetic injectables who are under the age of 18 years of age even with parental consent. We do treat clients under 18 years of age for dermal therapy based treatments for treating conditions such as acne, congestion, scarring etc.