Clinic Terms

Please see below for our terms of service. These apply to all clients who book an appointment or receive any service at Youth Lab.


We will send you an appointment confirmation via email on the day of your booking. An email and SMS confirmation will also be sent 48 hours prior to your appointment. We ask that you respond to this SMS by replying Y or N.

If we do not receive a response, your appointment may be cancelled.


Every person’s time is valuable and we will do our utmost best to respect our patient’s valuable time. Therefore, due to our commitment to providing the best possible experience for our patients, we ask that you provide us with at least 48 hours notice to reschedule or cancel appointments. Non-attendance at an appointment means the time cannot be allocated to another patient.

Non-attendance at an appointment or late cancellation without adequate reason will incur a $99 cancellation fee and if a reservation fee has already been paid, this may be forfeited.

We understand that emergencies, illness and work difficulties happen but we please ask our patients to inform us if this is the case and to cancel an appointment at the earliest possible time. These conditions are at the discretion of management and exemptions may apply.


Youth Lab has a 'no refund' policy on purchases of goods or services if you change your mind. Furthermore, our 'no refund' policy applies to medical procedures (including injectables) and dermal treatments and procedures.

Please note that our treatments, services and packages are not transferrable to other individuals and the cannot be swapped for other treatments or services. Furthermore, reseryvation fees are non-refundable.

Refunds will be provided for retail items if remaining in original packaging and unused.


Payment is required on the day of appointment normally after the treatment has been provided. For higher cost treatments, payment may be required before the treatment is performed.